Access Able Transport for All Ages

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    Passengers boarding the bus at The Belvedere Centre
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    Driver John with passenger at The Belvedere Centre. (Photo courtesy of Archant)
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    Driver Ricky assisting Phyllis after attending The Stroke Club. (Photo courtesy of 1st Photographic)
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    Passenger Assistant John with Lucy. (Photo courtesy of 1st Photographic)
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    Walkers celebrating completing our sponsored walk
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    Passengers on a visit to Stody Lodge and Gardens on behalf of a grant by Supporting Friends of Friends of the Elderly

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Can we help You get out and about?

We are supported by the Norfolk County Council, Norwich City Council, Broadland District Council and South Norfolk District Council for our work with the most severely disabled and older people who are on a low income in our community and who need a specialist Door to Door service. The current arrangement is: The charity offers subsidised fares.  Our services do not receive any concessionary fares funding.  

Once accepted to join the organisation the passenger pays an annual £15 registration fee.  Standard single journeys are £3.00 each way and an average journey is usually 3 miles. For longer journeys, between 4 and 10 miles, the fare is £5 each way and we will quote individually on journeys exceeding 10 miles.   

Our day to day operating area is Greater Norwich which includes Taverham Garden Centre, Drayton, Hellesdon, Catton, Sprowston, Thorpe St Andrew, Trowse, Lakenham, Eaton, Cringleford, Earlham, Bowthorpe & Costessey, City Centre, the Riverside Development.

Once you are a member of the service and registered on the system with any special needs you might have, you are then ready to make your booking and all you need to do is telephone us.

You can complete an enquiry form here and we will get in contact with you.  Please leave a telephone number.


We take bookings as follows:

* For social trips – Up to 2 days prior to your planned journey.
* For the doctor, dentist or other health and therapy appointments – Up to 7 days prior to your planned journey.

If you ever need to cancel a journey, please contact us as soon as possible so that we can offer the place to someone else.

The telephone number to book is 01603 776735 and the line is open Monday to Friday from 10am to 2pm.

At weekends we sometimes undertake group bookings, subject to driver team availability. We also try to extend our services to meet the need of disabled groups/organisations across Norfolk.

Risk Assessments

Health and safety dictates that we are aware of all potential risks, so before we accept any new passengers to the service we make an appointment to come and see you.

Linda and Richard unloading passenger

Linda and Richard unloading passenger using the lift

  • How do you access your property?

  • Are there steps?

  • Do you use a wheelchair or walking aid?

  • What type and model is your wheelchair or scooter?

  • Do you wish to travel in your wheelchair or can you transfer to a fixed seat?

  • Where you want to go?


Here is a map of the area we cover:

Territory boundary for Norwich Door to Door